Upward Projects LLC

  • New Store Opening (NSO) Coordinator

    Job Locations
    Lab (Home Office)
    Upward Projects Lab (Main Office)




    Become an indispsensable leader of our New Store Opening Team for a dynamic restaurant brand creating authentic connections with team-members, guests, vendors, and our communities. Become relentless in pursuing operational excellence and achieving desired results. Enjoy mentoring other team members and investing time in developing clear career pathways. Strive for intellectual humility and understand the best solutions come from collaboration and open communication from all team members.



    We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we’re headed to the moon with a simple mission — to make people feel good.


    • What Fuels Us

    Our eclectic team is comprised of some of the most talented, grounded, and innovative people you’ll ever meet. While no one is quite like the other, it’s our common values that bring us all together!

    • Power To The People - Have a Voice

    We encourage you to give your feedback. Ideas and innovation are what catapult us forward!

    • Humble Beginnings - Intellectual Humility

    Humility is the foundation of curiosity, and curiosity fuels the drive to discover. There is often a better way, so we’re always on the hunt.

    • Inspired Spaces - The Details Matter

    Every detail has intention – from the ingredients, hospitality, to the art and music. The details are the difference between good and great.

    • Keeping it Real - Open & Honest

    Be your authentic self – it helps build an environment of trust, open communication and diversity.

    • Come One, Come All - Working Together We’re stronger together

    We take pride in the pursuit to be the best, but we can only do that as a collaborative team.


    The primary responsibilities of this position are to manage and facilitate a successful training process for New Store Openings (NSO). The NSO Coordinator will work closely with the Area Manager and Culinary Department to ensure all new Team Members are receiving consistent, organized, and accurate training.



    • Responsible for overseeing the training execution of New Store Openings
      • Champion training programs and materials in collaboration with the Training Department to optimize knowledge, skill, and abilities new store opening teams
      • Works hands on with the training Team to ensure training standards and being executed during daily training sessions
      • Works to develop the Trainers
      • Collaborates with field Operations Team including Area Managers, Beverage Department, and Culinary Department to plan specifics to the NSO
      • Promote a fun and positive work environment with a strong focus on side-by-side instruction and development 
      • Act as a brand ambassador for the company and provide communication through various mediums with a skilled ability to connect the company vision with the communities we serve
    • Works with opening Leadership Team to ensure they have all the support needed for successful hiring/opening (NSO Manual)
    • Works with Area Manager and Culinary Department to select Training Team
      • Coordinates travel, per diems, any specific procedures for opening Team
      • Responsible for pre-opening Training related expenses 
    • Checks in with Opening Leaders & AM on hiring progress each week leading up to the NSO
      • Works with HR to ensure all new Team Members are getting onboarded appropriately
      • Works with AM and store Leaders to ensure that hiring standards of the Company are met Training Process
      • Ensures Orientation is set up for NSO & training schedules have been distributed
    • Conducts Train the Trainer before training begins with the full opening team
    • Collaborates with Area Manager and NSO Leaders to ensure all items are available for the opening (smallwares orders, marketing orders, etc.)
    • Works with Training Team, Leaders, and AM to set up store with smallwares, operational tools, any food prep, and get the restaurant ready for training to begin
    • Collaborates with AM and Culinary to set pace for Trainers, review upcoming events, provides feedback before during and after the shift on performance
    • Ensures readiness for all daily training days and timelines
    • Reviews staffing concerns with AM and Culinary Team
    • Works with Accounting to provide accurate budget accruals and allocations for pre-opening expenses in a timely manner
    • Works with Content Manager to create updates as needed
    • Supports NSO post opening until staffing and training needs are met and fulfilled 
      • Coordinates any supplemental training that needs to occur based on needs of the store.
      • Collaborates with AM for continued training of any new Leaders Post-Opening
      • Works volume based shifts determined by needs of the NSO
      • Manages the Training Team schedules and communicates appropriately to the Leader Contingency
      • Creates alternative/contingency plans based on volume or needs of the NSO including additional trainers and travel
      • Works with AM to execute any approved plans



    Responsible for the direct leadership of NSO certified trainers and indirect leadership of new store Leaders



    This job operates in our restaurants and potentially remote for weeks at a time. The environment is fast-paced and requires the ability to work under stress with rigid time- constraints. This position requires travel for new store openings. This position will come in contact and use heavy to light machinery used to prepare food and beverages. The use of a Mac & printer are required. The position is exposed to high-energy loud music levels (8+ hours)



    The physical demands here are representative of those that must be met to successfully perform the essential functions of this job. This position requires the ability to walk/stand and sustains physical activity for extended periods of time (8+ hours). Must be able to communicate effectively in written and verbal form. Requires high and low levels of movement with the ability to reach with arms, kneel, crouch, climb, balance, and squat.



    Full-time position that requires a flexible schedule, often-working workdays, weekends, and holidays. Shifts include normally as early as 7 a.m. and as late as 2 a.m. and can fluctuate often.



    The position requires 1-3 years in a multi-unit Training Role or equivalent experience. Must have experience working in a coordinator capacity for New Store openings. Internal candidates must be in good standing and free of performance issues within 1-year time-period. Combined work experience and education will be considered in decisions. State Food Handler’s Management Certification is required


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